FAQ

FAQ – PROFOILS OÜ

1. What products do you sell?

We offer a wide range of home goods, including kitchenware, décor, storage solutions, and more. Every product is carefully selected for quality, style, and functionality.

2. How can I place an order?

Orders can be placed directly on our website: profoilsou.shop. Simply select your items, add them to your cart, and follow the checkout instructions.

3. What payment methods do you accept?

We accept all major payment methods displayed at checkout, including credit/debit cards and secure online payment options. Payment must be completed before shipment.

4. Do you offer shipping, and what are the costs?

Yes! Our shipping fees are as follows:

  • Estonia: Free

  • European Union: €6 (free for orders over €55)

  • International: €15 (free for orders over €128)

Delivery times vary by region. See our Shipping Policy for more details.

5. Can I track my order?

Absolutely! Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your shipment directly with the carrier.

6. What is your return and refund policy?

We offer a 30-day free return and exchange policy. Products must be in original condition and packaging. For full details, please see our Return and Refund Policy.

7. How do I return or exchange an item?

To return or exchange a product, contact our customer service team at info@profoilsou.shop or +37256621041. We will provide instructions and a return shipping label if applicable.

8. Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. Customers are responsible for any customs duties or taxes applicable in their country.

9. What should I do if I receive a damaged or defective item?

Please contact us immediately with photos of the damage or defect. We will provide a full refund or replacement at no additional cost.

10. How can I contact customer service?

You can reach us via:

  • Email: info@profoilsou.shop

  • Phone: +37256621041
    Support hours: Monday – Friday, 9:00 AM – 6:00 PM (EET)

✅ Highlights for Shopify Store:

  • Answers most common questions regarding products, orders, payments, shipping, and returns.

  • Clear, concise, and user-friendly format.

  • Enhances customer trust and reduces pre-purchase hesitation.

  • Easy to integrate directly into Shopify FAQ or Help Center page.